I can’t count the number of times I’ve wanted to video chat with my parents from 3,000 miles away only to have Comcast crap out on us. Not to mention the times where my connection suddenly drops in the middle of a Second Life concert.
It’s easy to gripe, though. It’s a bit more difficult (dare I say nuanced) to suggest what a good cable company looks like. That’s why Jeff Jarvis impresses me. Here’s a couple of gems:
- I want my cable company to treat me with the respect it would give a business and issue me an SLA (service-level agreement) that guarantees me uptime, speed, and response time to problems on the internet, TV, and phones with penalties if they fail. If a gas station cant pump gas, I dont pay them anyway. If a cable company cant pump bandwidth, then I want my money back plus. And if its mission-critical for me, it needs to be mission-critical for them.
- The strategic cable company will start to think two-way and realize that many of its customers are creating, not just consuming. So give us the means to host our stuff.
Check out the ideal cable company here:
[tags]Matthew Ebel, Piano Rock, Jeff Jarvis, Comcast, cable, conversation, customer service[/tags]
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